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High-value and complex, outsourcing transactions require careful consideration and attention to detail at each and every stage of the process in order to achieve success.

Projects can all too quickly run into problems, particularly at the start of service provision, and high-profile and costly disputes are being seen in the sector with increasing frequency.

Our market-leading outsourcing team has advised on deals worth more than £950m in the last few years alone.

Led by partners Damien Charlton and Steven Roper, our outsourcing lawyers are experts in drafting and negotiating agreements and skilled in resolving disputes between customers and suppliers.

We’re here to help. Our aim is to act as an extension to your team, getting to know your business and providing pragmatic and commercially focussed legal advice that delivers results.

Our extensive experience in this field means that we can ensure your interests, and ultimately your business case for the project, are well protected whether you’re the customer or supplier.

Our services

Ensuring that your outsourcing is carried out in a legally robust way is key to ensuring that the financial and other benefits of the project are delivered. Our market-leading outsourcing team can help you get the best result possible from your transaction, whether you are service provider or customer. We can assist in:

  • Dealing with service issues and disputes
  • Due diligence
  • Managing and responding to bids
  • Project scoping
  • Tender and process design
  • Writing and negotiating contracts

Sectors in which we have experience include outsourcings related to:

  • Back office processes (such as inbound mail processing and contact centres)
  • Creative and advertising services
  • Facilities management and maintenance
  • Financial Services
  • IT services
  • Logistics
  • Print Management
  • Warehousing


Contact a specialist

Damien Charlton

Partner | Head of Commercial

+44 (0) 330 137 3410

+44 (0)770 253 7432

Email Damien Charlton

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Steven Roper

Partner | Commercial

+44 (0) 330 137 3411

+44 (0) 759 578 1842

Email Steven Roper

Read bio

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What people say

  • Responsive; open and transparent; no surprises – you get what was agreed at the price agreed.

    Legal 500
  • Clients were eager to offer resounding praise for this firm's commercial adaptability, co-operative approach and polished business acumen.

    Chambers & Partners

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