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Our multi-disciplinary team of legal experts has a wealth of experience in delivering practical, commercially focused legal support to a wide range of business service providers, including clients that provide warehousing and logistics, facilities management, print management, inbound mail processing, and other business processes.

Service providers are often asked to sign up to complex, long term contracts with customers, and our market-leading outsourcing team has the experience and expertise to help. Our specialist lawyers can also assist you with workforce and property issues, GDPR and data protection issues, corporate acquisitions and disposals, commercial disputes, and regulatory compliance,  so you can be confident that you are in safe hands.

With the resources, experience, and expertise that you would expect from a Top 100 law firm, our team can also provides valuable strategic input into the wider issues that can affect the growth of your business.

We also make it a priority to get to know your business, so that we can always provide pragmatic and commercial legal advice that delivers results.

Work we have done

  • Acting for a large corporate client in relating to a contract for the provision of inbound mail processing for a large savings organisation
  • Acting for a leading supplier in a complex framework contract worth approx £450m, which includes the provision of transactional print, and inbound mail services, to a high street bank;
  • Advising a financial services and technology company in relation to a range of corporate and commercial matters
  • Advising a logistics and warehousing company on a long-term high value contract to supply a “just in time” parts delivery service to an automobile production plant
  • Advising an on a contract worth over £15m per annum for the provision customer communication services to a large insurance provider, including, software as a service elements, inbound mail management and the provision of on-site administration teams
  • Advising a leading supplier of customer communications services on various acquisitions including:
    • a business that specialises in brand response and customer relationship  marketing
    • a customer experience marketing services provider
    • a video and film production specialist
Dispute Resolution and Litigation
  • Advising on a complex dispute relating to the financial provisions of a multi-service outsourcing contract which resulted in a successful mediation and settlement
  • Acting for a group of local authorities in a dispute with a major waste recycling business regarding the proper interpretation of their respective obligations under a long term contract for the recycling of waste
  • Advising a major provider of outsourcing services to a bank regarding termination and step-in rights
  • Acting for a food packaging company in a claim for losses arising out of a supply of defective goods. The claim was funded by after the event legal expenses insurance and settled on favourable terms
  • Acting for a printing company defending a multi-million-pound claim by a government agency for breach of contractual duties to protect confidential material from theft
  • Acting for commercial agents and their employers in claims arising out of breaches or terminations of agreements governed by the Commercial Agents Regulations
  • Acting for a local vehicle rental company in defending proceedings by an international car manufacturer relating to a distributorship agreement, ultimately securing a successful settlement via mediation
Data Protection
  • Advising on compliance issues with email marketing.
  • Providing strategic advice in relation to GDPR and providing advice on bespoke contract amendments required

Contact a specialist

Damien Charlton

Partner | Head of Commercial

+44 (0) 330 137 3410

+44 (0)770 253 7432

Email Damien Charlton

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Steven Roper

Partner | Commercial

+44 (0) 330 137 3411

+44 (0) 759 578 1842

Email Steven Roper

Read bio

View all contacts

What people say

  • HR Protect is a really good website which is ideal for companies of our size – where you can access templates, FAQs and get more affordable support

    Legal 500, client quote
  • The team takes the time to get to know our business, structure, values and then works alongside us to deliver these. It feels very much like a partnership.

    Legal 500, client quote
  • The team inspires us with confidence and encourages us to grow and think differently, providing beyond legal support and exceptional levels of service

    Legal 500, client quote
  • Graham Vials – depth of knowledge and experience is great, always available to us when we need him to be and responds swiftly.

    Legal 500
  • Graham Vials – a real fighter for his clients. ready to go the extra mile.

    Legal 500
  • Jamie Gamble – technically very adept.

    Legal 500
  • Paul Scope is very well regarded in the market. has the trust of his clients.

    Legal 500
  • One of the strongest employment teams in the north east. Excellent strength in depth and a well deserved stellar reputation.

    Legal 500
  • Roisin Patton has provided excellent employment advice and support on a variety of HR issues. The advice is given within context of our business needs with full support given throughout. I would recommend Roisin to other HR professionals without hesitation.

    Legal 500

What we're thinking