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New CQC inspection models, which look at effective use of resources as well as quality of care, requires that your board and management teams are on top of new standards of compliance to protect your Trust’s reputation.

At Ward Hadaway, our healthcare and regulatory experts will guide you through the legal and regulatory minefield to prepare you for inspection. Our hands-on, supportive approach – we will embed ourselves within your operations in advance of your inspection – allows you to go into the inspection fully prepared, with issues identified and fixed in advance.

Our independent review will include training, mentoring, testing and validating giving you the confidence of achieving the best possible outcome. We will also support your post inspection to consider and review your CQC reports and findings.

We will

  • Work with boards and senior teams to provide support before the inspection takes place
  • Attend internal CQC meetings and work with the teams in preparing for the CQC Inspection
  • Run mock inspections/interviews and ward visits to reassure and give an objective view
  • Create action plans to help the teams prepare thoroughly
  • Help to identify good and positive practice
  • Share lessons learned from other inspections in similar organisations
  • Help the Board gain confidence about the management of the process of an inspection visit
  • Provide board reports on the outcomes of the visits and mock inspection
  • Help to collate the information post inspection
  • Assist in responding to warning notices and enforcement action
  • Help with ad hoc queries that arise during or after an inspection
  • Assist with challenges to the report/rating
  • Draft factual accuracy challenges

Why Ward Hadaway

Described by The Lawyer Top 100 as having a ‘stealth-like command of the healthcare sector’, our knowledge and expertise leaves us perfectly placed to deliver commercial solutions to the myriad of challenges you face every working day, bringing a confidence and energy to your organisation. We are full of good ideas, with much of our work being ground-breaking and of pathfinder status and our friendly and pragmatic approach means you are getting the right advice, at the right time and, of course, at the right price. We are proud to partner the NHS.



“Melanie Gavin from Ward Hadaway spent a week with the Trust to help us prepare for a CQC inspection. She assisted with mock inspections and provided a useful report on the outcome. She also provided valuable support post inspection. I have no reservations in recommending Melanie for future legal advice and support.”

NHS Trust Chairman

“Thank you so much for all the work you have put into supporting the Trust through the CQC inspection. Everyone has found the preparation, prompts and face to face support extremely helpful and not only has this enabled us to present as a coherent and informed team but at individual level has given people confidence and helped them think through the particular contribution they make and give examples of good practice. For me personally it was invaluable support.”

NHS Trust Medical Director

Rachel Birks from Ward Hadaway helped a Trust respond to the draft CQC report which took the responsive rating from requires improvement to good.
“…after challenge at the national panel it was agreed to change our rating of RI in responsive to Good. Thank you so much for your help in achieving this for the Trust.”

NHS Trust Chief Executive

“In preparation for CQC she pitched the constructive challenge well, drawing upon her previous experience and best practice elsewhere. In doing so she demonstrated personal engagement in the process and investment in the ultimate outcome, which I am delighted to say was good overall.”

NHS Trust Risk & Governance Manager

“The guidance from Ward Hadaway gave us some useful pointers on how to support staff in preparation for the CQC inspection visit.”

Call us to find out more about how we can work together to get you CQC ready.

Melanie Gavin

Partner | Healthcare

+44 (0) 330 137 3011

+44 (0)773 052 1880

Email Melanie Gavin

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Rachel Birks

Partner | Regulatory

+44 (0) 330 137 3267

+44 (0) 771 279 0510

Email Rachel Birks

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Fameeda Shafiq

Managing Associate | Regulatory

+44 (0) 330 137 3269

+44 (0) 780 934 2452

Email Fameeda Shafiq

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