Sustainable Business
How are we doing?
EcoVadis is a a globally trusted provider of business sustainability ratings with a network of more than 150,000 rated companies across the world.
We annually commission EcoVadis to run the rule over our operations and conduct a sustainability benchmarking review on us. This assesses aspects of our firm relating to the environment, labour and human rights, ethics, and sustainable procurement.
We have achieved the EcoVadis Bronze rating putting us in the top 35% of all organisations in our sector.
Whilst we are pleased to compare favourably to our industry peers, we are aware there is more to be done. In the coming year, we are focusing on sustainable procurement practices in particular.
Net Promoter Score
We were delighted to receive recent recognition that Ward Hadaway was named in the top 10 most highly recommended of the LB100 law firms.
The findings from Legal Business collated the responses of nearly 80,000 law firm clients to determine their satisfaction. This is quantified using the Net Promoter Score (NPS) benchmark, whereby clients were asked – “on a scale of 1–10, how likely are you to recommend this firm?”
This recognised Ward Hadaway as the 7th most highly recommended out of the LB100 – a ranking of the UK’s top 100 law firms by turnover – with an NPS score of 79.9%.
This further validated our own research earlier in the year which rated our clients’ likelihood of recommending us at 83%. When broken down into our core values, our clients rated us at 84% for straightforwardness, 95% for respect and 79% for ambition.
As reported in the press, Managing Partner Steven Petrie said:
“We are delighted that our clients can see the value of the hard work and expertise demonstrated throughout our team and we are grateful for the level of trust they continue to have in Ward Hadaway.
These rankings give further credence to the strategic investments we have made over the past year and the platform this has given to elevate our ability to deliver exceptional results for our clients in a way that encapsulates our core values.”
A summary from Steven Petrie
“Predicting the future is a notoriously difficult thing to do, as all of us have seen over the past five years.
From the global pandemic to the rise of AI, the world is changing at an increasingly rapid rate.
However, I can say with confidence that the values which drive our firm – being Straightforward, Respectful and Ambitious – will be central to everything which we do in the years to come.
We have exciting plans and have set an ambitious target of growing our turnover by 50% by 2029 and 100% by 2034.
We are clear and straightforward in our purpose of becoming the best independent law firm we can be by providing high quality legal advice to our clients.
And we can only do this by respecting and rewarding the different skills, outlook and experience which each member of our team brings to the table.
I hope you will see that when we say that our values are more than mere words, we mean it.
As we continue to grow with our new office in Birmingham and our merger with The Endeavour Partnership on Teesside, we look forward to working with even more communities across the country and playing an active role in their development and enrichment.
And as our operation expands, we will continue to work hard to reduce our environmental impact. Of course, all of this would not be possible without the dedication, skill and determination of every one of our people. It is our people who make this firm what it is and it is their hard work which is highlighted and celebrated on every single page of this Responsible Business Review.
We thank all of them for the exceptional contributions which they have made and continue to make. And we know that it will be them who will drive our ambitions going forward and help make further improvements to our collective impact on our communities, people and planet. I am sure everyone within the firm will continue to do their bit now and in the years to come.
While it is true that the future is unwritten, we’re determined that our approach to being a responsible business will be on the front page and never confined to the margins.”
Steven
Managing Partner
October 2025