Simon Thirtle

Simon has extensive involvement within the affordable housing sector, from initiatives with organisations such as the Northern Housing Consortium and Chartered Institute of Housing.

Simon works with RPs on both a regional and national level and is regularly instructed on myriad complex housing matters. This includes those that involve regulatory or procedural compliance, or which may have broader reputational consequences; particularly, tenant complaints or matters reported to the Regulator. He has also worked with many organisations in the implementation of new tenancy agreements and policies/procedures in relation to succession, allocation, rent and service charge reviews and access for periodic safety inspections and property condition surveys. Simon’s advice upon these matters has enabled our clients to streamline their processes, empowering their staff with the consistency of robust but compliant and proactive approaches to these issues, which helps to improve efficiencies and customer engagement.

He also has significant experience dealing with matters involving serious or violent anti-social behaviour, or which may have broader reputational/regulatory consequences; particularly, tenant complaints or matters that are referred to the Ombudsman or MPs. He has worked with many organisations in the implementation of new systems and procedures to deal with high volumes of housing disrepair cases, helping them to deal with disrepair claims in-house and improve service delivery in asset management.