The NHS

"We have a real sense of a fresh approach from Ward Hadaway in terms of client engagement which is providing the Trust with added value benefits in terms of both cost and quality of service."

Paul Dowell MCIPS, Deputy Head of Procurement & Supplies, University Hospitals of Morecambe Bay NHS Foundation Trust.

"The team are highly professional with excellent knowledge of the NHS and in particular the Ambulance Service. They are very reliable and promptly respond to clients requests. Ward Hadaway are an exceptionally client-focused firm who truly work in partnership with Trust. Overall we have an extremely good working relationship providing high quality and value for money."

Alan Gallagher, Head of Risk and Regulatory Services, North East Ambulance Service NHS Foundation Trust.

"Melanie [Gavin] has provided me with highly professional, tailored support. She will always go the extra mile and demonstrates all of our values in how she achieves excellence in her outcomes. I cannot recommend her highly enough."

Heather Tierney-Moore, Chief Executive, Lancashire Care NHS Foundation Trus.

"A proper thank you to yourself and the team at Ward Hadaway for all your support, hard work, expertise and advice in finalising our recent land sale contract. I was consistently confident in the advice and approach and grateful for the work undertaken with little notice and in unsocial hours."‬

Michael Smillie, Director of Strategy and Support Services, Cumbria Partnership NHS Foundation Trust.

"Melanie Gavin from Ward Hadaway approached the Trust in 2011 and put forward a proposal to review our legal spend with the various legal providers with a view to provide savings. She identified that savings could be made and also provided more flexible pricing options which we have continued to use and continue to be happy with how the service is delivered. We also received the added value that Melanie said would be provided. The pricing structure enables greater flexibility with regard to pricing and also offers greater transparency in as much that we know what we are paying at any particular time."

Paul Dowell MCIPS, Deputy Head of Procurement and Supplies, University Hospitals of Morecambe Bay NHS Foundation Trust.

"Thank you so much for all the work you have put into supporting the Trust through the CQC inspection. I know from feedback from the senior team in particular that everyone has found the preparation, prompts and face to face support extremely helpful and not only has this enabled us to present as a coherent and informed team but at individual level has given people confidence and helped them think through the particular contribution they make and give examples of good practice. For me personally it was invaluable support and gave me both a structure within which to present my contribution to the Trust to CQC and a great deal of information that enabled me to demonstrate that I was not just knowledgable about our processes and policies but in touch with staff, services and the many great developments within the Trust."

NHS Trust chairman.

"I would like to thank you so much for the help that you gave me in preparing for my interview with CQC. It was great to be able to work with someone who had a deep knowledge of the whole process coupled with a can-do approach. It was like an injection of confidence."

NHS Trust medical director.

"You certainly made us reflect and consider the various elements that could possibly be raised and as a result we were able to think these through and prepare much more thoroughly our answers. It really helped doing this together so there was consistency and also a chance to think things through together. It also helped us to stop and think the whole thing through and the key messages to weave into our responses."

NHS Trust head of operations.

"Immensely helpful. Thank you very much for the support, your shared experiences and help compiling feedback."

NHS Trust associate director of nursing.