Skip to content

Bus companies face potential rethink over disabled passengers

BUS operators face a potential rethink over disabled passengers' rights following a Supreme Court ruling, a leading law firm has warned.

Lawyers at Ward Hadaway say that companies will need to “carefully review” their policies, terms and conditions and driver training after the decision in a case involving a passenger on a FirstGroup bus in Yorkshire.

In the case, wheelchair user Doug Paulley tried to get on a bus to Leeds at Wetherby bus station in 2012.

However, the only available wheelchair space on the bus was occupied by a mother with a pram who refused to move to make way for Mr Paulley since the pram could not be accommodated elsewhere on the bus.

The bus driver asked the mother to move but she refused and, as a result, Mr Paulley could not get on and had to wait for the next service.

Mr Paulley brought a case against FirstGroup, arguing operator FirstGroup’s “requesting, not requiring” policy of drivers asking passengers to move out of disabled spaces was discriminatory.

The Supreme Court allowed his appeal, saying that the policy was not compliant with the Equalities Act 2010.

The decision is set to make bus companies and potentially other transport operators take a fresh look at their policies and procedures when it comes to disabled passengers.

Frank Suttie (pictured left), Partner in the Commercial team at Ward Hadaway, who has years of experience advising in the transport sector, said: “It is important for bus operators to review policies, terms and conditions and driver training in the light of this ruling.

“Drivers should be instructed that they should use their judgement to be more forceful in requesting non-wheelchair users to vacate wheelchair spaces in favour of wheelchair users – a policy of simply requesting someone to move is not enough.

“However, there does remain a significant grey area here since the Supreme Court did not specify what further steps would be ‘reasonable’ for a driver to take when faced with such a situation, other than to say it should be appropriate to the circumstances.

“Since the Court said that it could be unreasonable to force a non-wheelchair user to leave the bus, it does leave operators in a potentially difficult situation.”

The Supreme Court, although allowing the appeal and finding that First Group’s policies did not go far enough to comply with the legislation, refused to award Mr Paulley damages on the grounds that it could not be shown that further driver pressure would have meant that he was able to board the bus.


Please note that this briefing is designed to be informative, not advisory and represents our understanding of English law and practice as at the date indicated. We would always recommend that you should seek specific guidance on any particular legal issue.

This page may contain links that direct you to third party websites. We have no control over and are not responsible for the content, use by you or availability of those third party websites, for any products or services you buy through those sites or for the treatment of any personal information you provide to the third party.

Follow us on LinkedIn

Keep up to date with all the latest updates and insights from our expert team

Take me there

What we're thinking